Security Statement

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Introduction

The privacy and security of user's data in Memsource Cloud is our utmost priority. Traditionally, data, including confidential information, such as translations, translation memory files, terminology, etc. have been transmitted by email (mostly unencrypted) in the translation industry. We believe that centralizing confidential data in a single location, such as Memsource Cloud, and only providing password-protected access to it, is a step forward in data security for the translation industry.

Certifications

Memsource has been certified for ISO 27001 which proves that the information security management system which we have introduced conforms to the ISO standard. The Memsource Cloud application has also been audited by an independent security consultancy following the OWASP ASVS standard.

Data Privacy

Data that you upload to Memsource Cloud is completely private. It is only reserved for you and your organization's users which you create and allow to have access to the data. The privacy of your data is guaranteed by technical means as well as by Memsource Cloud Terms of Service.

Data Protection

The data in your Memsource Cloud account is protected. Only users that you have provided the appropriate user rights have access to your content. Instead of emailing the data, users access your data upon authenticating them in Memsource Cloud. All user actions are logged by Memsource Technologies.

Encrypted Communication

All communication is encrypted by default in Memsource Cloud. This is true for the communication between Memsource Cloud servers and the user's web browser as well as the desktop Memsource Editor.

The connection to Memsource Cloud is encrypted using latest security standards. The connection uses TLS 1.2 and is encrypted using AES_128_GCM and uses ECDHE_RSA as the key exchange mechanism. The identity of the connection to Memsource Cloud is verified by a secure certification authority.

Technology

Memsource deploys the latest internet technologies to provide maximum security to Memsource Cloud users. Memsource stores user data in a highly secured location, uses an advanced firewall and additional security technology to prevent unauthorized access to user data.

Redundancy and Backups

Redundant architecture ensures high service up-time. All data is backed up through near real-time incremental backups as well as daily full backups to a geographically remote location.

Memsource Service Status

Users can check the status of Memsource Cloud, Memsource Web Editor and Memsource APIs from our new Status Page. This page also notifies users about any incidents we deal with. There is a possibility to subscribe and receive notifications of incidents via e-mail.

Questions?

Contact Memsource Support if you have any additional questions about security.